Refund Policy — Myissues Marketing

We stand behind our work. If we fail to deliver what was agreed, we will make it right. This policy explains when refunds apply and how to request them.

1. General Refund Position

Because marketing services involve time, expertise, and resources that are applied immediately upon subscription, we generally do not offer refunds for services already rendered or for partial months of service. We encourage prospective clients to review our packages, ask questions, and start with our most accessible plan before committing to higher tiers.

2. When Refunds May Be Issued

Refunds or service credits may be issued in the following circumstances:

Non-Delivery: If we fail to commence agreed services within 14 business days of your subscription start date and have not communicated a valid reason, you are entitled to a full refund of that month's payment.
Billing Error: If you were charged incorrectly (wrong amount, duplicate charge), we will issue a full refund or correction within 5 business days of the error being reported.
Technical Service Failure: If a technical failure on our part causes material disruption to your campaigns and we cannot resolve it within a reasonable timeframe, we will issue a pro-rated credit.

3. Non-Refundable Circumstances

Campaigns that have been designed, approved, and launched
Onboarding and setup work already completed
Cancellations initiated by the client partway through a billing month
Marketing outcomes that did not meet expectations but where services were delivered as agreed
Third-party platform fees (Google Ads budget, Meta Ad spend) — these are governed by those platforms

4. How to Request a Refund

To request a refund or service credit, contact us within 30 days of the billing date in question:

Email: billing@myissuesmarketing.com
Phone: 416 844 2559
Please include your business name, invoice number, and reason for the request.

We aim to respond to all refund requests within 2 business days and resolve them within 10 business days.

5. Service Credits

In cases where a full refund is not applicable but a service shortfall occurred, we may offer a service credit toward your next billing period. Credits do not expire and can be applied to any future invoice.

6. Dispute Resolution